Frequently Asked Questions

No, the use of coupons or rebate cards by persons covered by government programs implicates the Federal anti-kickback statute, Section 1128B(b) of the Social Security Act (the “Act”).

Call your insurance company to verify your specific prescription coverage.

To ensure that Galderma remains committed to the future of dermatology, some tough economic decisions were made specific to a few of our older products.

If your patient fills the prescription for a branded Galderma product in the GCC program and chooses to pay the relevant copay, they will receive the branded Galderma product. If the patient decides not to pay the copay, they may receive a generic alternative to the branded Galderma product. For Oracea, a patient receiving a generic alternative will receive an authorized generic version of Oracea. Given the complexities of the market and the number of generics available supply chain dynamics, this may not occur for every Galderma branded product.

‘Covered’ refers to commercial insurance product coverage without restrictions such as but not limited to an incomplete prior authorization, not meeting any step-edit requirements, not satisfying deductibles, your insurance having NDC (National Drug Code) block(s), meeting age criteria, or exceeding allowed product fills, and/or other criteria. ‘Not Covered’ refers to commercial insurance product coverage with restrictions or no product coverage. ‘Cash’ is available to patients without any kind of health insurance. Patients who are enrolled in a state or federal government run or government sponsored healthcare plan can not participate in the Program and are able to receive benefits as Covered, Not Covered, or Cash in the Program. If you are filling a prescription in the states of California or Massachusetts, and in the event a lower generic drug that the FDA has designated as a therapeutically equivalent product becomes available for one of the Galderma products covered by this Card, or if the active ingredient of a Galderma product is available at a lower cost without a prescription, this offer is void with respect to that Galderma product and you agree not to apply this Card to any discount or savings to such patient under the Program for such Galderma product.

Only your insurance company can verify your specific prescription coverage. ‘Covered’ generally refers to commercial insurance product coverage without restrictions such as but not limited to an incomplete prior authorization, not meeting any step-edit requirements, not satisfying deductibles, your insurance having NDC (National Drug Code) block(s), meeting age criteria, or exceeding allowed product fills, and/or other criteria. ‘Not Covered’ refers to commercial insurance product coverage with restrictions or no product coverage.

This program does not remove the need to process insurances restrictions for individual coverage such as PAs or step edits to obtain the Covered benefit; however, if a patient has commercial insurance with restrictions they may qualify for the Not Covered benefit under the program.

For patients with restrictions limiting their commercial pharmaceutical benefit, the pharmacist can process the claim as ‘Not Covered/Cash’ (in which case, the patient may pay as little as the Not Covered / Cash offer) OR the HCP and pharmacist can process the applicable restrictions, making the patient eligible for the ‘Covered’ benefit . For patients without any health insurance, the pharmacist can process as ‘Not Covered/Cash’ offer.

Galderma CAREConnect Patient Savings Card may be used at any participating pharmacy located in the United States, but is not a guarantee of coverage under the Program. Additional savings and the level of participation is at the sole discretion of the pharmacy. If you are looking for a local pharmacy that offers full benefit coverage under the Program, you can contact 833-613-2333. Based on reimbursement policies of some major retail chains, a patient may be asked to pay more than the benefit offered under the Galderma CAREConnect Program. Always check the cost prior to filling prescriptions as costs may vary.

Yes, many independent pharmacies have access to the Galderma CAREConnect Program. Additional savings will be at the sole discretion of the pharmacy. You should call your local pharmacy to verify their participation, or feel free to call 833-613-2333.

Galderma is dedicated to the practice of dermatology and supporting the schedule each healthcare provider determines is best for patients to determine the best administration schedule for each patient, and so Galderma has created a generous offer that allows each patient to use the Galderma CAREConnect Program up to 15 times on 30-day supplies or up to 5 times on 90 day supplies each year.

This program will work well in this instance. Because the Galderma CAREConnect Program Patient Savings Card incorporates the portfolio of trusted Galderma products you prescribe, if your patient has valid prescriptions for more than one Galderma product, the savings apply to each product individually. Your patient may use the Patient Savings Card at participating pharmacies for each 30 day supply of each included Galderma product, up to 15 times annually or for each 90 day supply of each included Galderma product, up to 5 times annually per included Galderma product.

No, you only need to provide your patient with one card. Patients can also directly download the card from our website (insert website address). Your patient will keep the card and provide it to the pharmacy each month, along with the prescription and their pharmacy benefit card. If your patient has valid prescriptions for more than one Galderma product, the copay expense and savings apply to each product. Your patient may use the Patient Savings Card once every 30 days for each applicable Galderma product. This Program expires December 31, 2024, unless terminated earlier by Galderma; however, the benefits offered under the Program are subject to change.

When your patient goes to the pharmacy to pick up the prescription(s), they will provide their Galderma CAREConnect Program Patient Savings Card to the pharmacy, along with their health insurance or pharmacy benefit card for processing.

Patients with commercially unrestricted access to their prescription should qualify at participating pharmacies for the covered offer. The patient will need to present the prescription and the Galderma CAREConnect Program Patient Savings Card, and their health insurance or pharmacy benefit card to the pharmacist. If the patient has restrictions for their prescription (such as not meeting their required deductible), or has no commercial pharmaceutical benefit, the patient will qualify for the not covered/cash offer.

While many pharmacies nationwide participate in the Galderma CAREConnect Program, the decision to participate and in what way to participate in the Galderma CAREConnect Program is an individual pharmacy decision Sometimes, this means that a patient can not receive the full benefits available under the Program at their preferred pharmacy. Patients may elect to call 833-613-2333 for help finding a pharmacy that provides covered, uncovered, or cash benefits under the program

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